Here at NORI HR & Employment Law, we provide a range of bespoke HR packages and hospitality HR services for care homes in the North West and across the country to help best protect employees. Care homes have a duty of care to their patients, and as such need to be regulated. The Care Quality Commission (CQC) closely monitor, inspect and regulate services across the UK to maintain a high standard within the care sector.
Of course, many sensitive issues can arise when working in the industry – whether that’s around health and safety, employee issues or even receiving complaints. On top of that, there are CQC regulations that must be adhered to which may include the following;-
- Requirements relating to registered managers.
- Safeguarding service users.
- Premises and equipment.
- Receiving and acting on complaints.
Examining Internal And External Procedures
At NORI HR and Employment Law, we want to help showcase just how well your care home is performing, which is why we offer our own audit before your official CQC inspection. We will examine your internal and external procedures against current CQC requirements for staffing and address any criticisms that might arise. By having a ‘practice run’, together we are able to identify specific problem areas and implement procedures that ensure your care home comes out on top.
A CQC inspector will generally interview the people who use your service, i.e. your patients, as well as your staff. Additionally, the Care Quality Commission may observe your care home in action, review records and look at your documents, policies and procedures.
For example, one category that your care home will be marked on is Staffing. The driving force behind the regulation is to ensure that the provider has enough suitably trained employees to care for the users and to ensure that the regulatory requirements are achieved. According to CQC guidelines, staff must receive the support, training, CPD, supervisions and appraisals necessary to carry out their role and responsibilities.
We know that your number one priority is looking after the people in your care, and we understand how big a task staying up to date with the latest legislation and procedure is. That is where we can help. Usually a HR department will look after all of the above, but sometimes care homes might not have the resources to create a dedicated Human Resources Team. However, that does not mean that you have to miss out.
CPD Accredited Workshops
From providing you and your staff with CPD accredited workshops that will enhance managerial skills and capabilities in employee relations, to acting as your HR team with 24/7 support, 365 days a year – NORI can provide you with essential HR support. We can even help with your recruitment process to ensure you are hiring – and training – the best possible team to provide care for the vulnerable. Our HR learning workshops are designed to give your Managers the knowledge, tools and confidence to effectively manage the employee life cycle of your workforce.
NORI HR – Tailored HR Care Home Services
NORI HR are the HR consultants you need that can help and assist your organisations with all aspects of people management and ensure you are complying with latest legislations. From examining internal and external procedures to offering bespoke HR packages to be suit your requirements, we are here for you every step of the way. You’ll be glad to know that when you sign up for one of our HR consultancy packages, you will gain 24/7 access to our dedicated and highly experienced legal professionals. Get in touch with us today by calling us directly or using our online contact form.