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Services
Documents
- Employment | Shareholder | Commercial Documents
- Interest Free Monthly Instalments
White Label HR
Resources
About NORI HR
News
Contact Us

Conflict Management

Conflict Management Training

Leadership and conflict go hand in hand. At some point in time, conflict will arise and when it happens, managers and supervisors need to be fully equipped in order to handle conflict correctly and proactively. Developing essential and effective conflict resolution skill sets is an essential component for being a successful manager or supervisor.

If you’re looking for high-quality conflict management training, you’ll get an enormous amount of value out of the courses provided by our HR advisors and consultants at NORI HR. Within the course you will learn the following and much more;-

Types Of Conflict.
Cost Of Conflict (And How To Avoid).
Conflict Management Strategies.

Our conflict management training can be delivered in-house at your business premises or at our head office in Accrington. Whatever your preference may be, we can meet you every need when it comes to HR training.

1. Types Of Conflict

Unfortunately, conflict at work is unavoidable and as a manager or supervisor, you’re the one responsible to deal with a range of conflict and manage them appropriately. Just a few of the most common types of workplace conflicts that happen regularly include work style conflicts, discrimination, harassment and leadership conflicts. Others also include task-based conflicts, personality-based conflicts and many more.

Leadership conflict is often one of the main types of conflict as every employee is their own unique person with their own set or personalities and characteristics. Because of this fact, leadership conflict is inevitable but it can be solved. Leaders should be aware of their own leadership styles but should also be able to adjust and connect with employees regardless of their style and approach.

Within our courses for conflict management, we will teach you about the importance of productively handling conflict management and how to do it. There are elements of conflict that are measurable but also some that aren’t including mental health conditions as a result of conflict.

2. The Cost Of Conflict

The cost of conflict in the workplace is massive and should not be underestimated and can contribute massively to poor performance of any type of organisation. From minor conflicts to larger conflicts that have to be dealt with, such as cases of discrimination or harassment, it all comes out of company time and expenses. The actual cost of conflict in the workplace is much higher than you may first anticipate and distracts managers from using time wisely and effectively.

The cost of conflict is much more than just monetary. Conflict within the workplace results in poor morale, interrupted decision making and potential legal action. Legal disputes such as harassment can end up costing the company a lot financially and also with regards to its reputation. Within companies where conflict is heavy and consistent, stress-related medical issues can also arise.

3. Conflict Management Strategies

One key strategy to better manage conflict management within your organisation is to emphasise clarity and consistency in policies and procedures. This minimises the chance of conflict as employees and staff are aware of the potential consequences if it takes place. Ensuring that all employees are accountable for conflict is also a good strategy to implement throughout the business.

Scheduling meetings to address conflict in a structured and monitored way, with the people involved in the conflict present, is another positive way to deal with conflict in the workplace. Here, managers are able to set ground rules for the meeting, mediate and brainstorm solutions, discussing all possible options in a positive manner.

Although conflict is inevitable as we’re all human beings that come from different backgrounds, with the right policies and management style, solutions can be set in place which therefore helps to minimise future conflicts and a loss of company time.

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